Frequently Ask Questions
So all I have to do is give you a service tag and pay you and I have warranty?
Yes..However it will take up to 1 week to get your order processed and for you warranty to go live
Why does it take so long for me to use my warranty?
1) It does take some time to get it in the system
2) Another reason is because we don't know the condition of the system or if it has a pre-exisisting condition. This is to protect us from people taking advantage of great service. Cisco and other large OEM will make you wait as long as a month.
Don't you care what the CPU, RAM or hard drives are in the system?
Yes we do care in fact the more information we have up front at the time of purchase of your warranty extension the faster and more efficiently we can take care of your problem. But because the price is the same regardless of your system configuration we technically don't need your server, Storage or workstation configuration. Again it makes your initial call faster
How can your pricing be so low?
We feel our pricing is very competitive in the industry if not the best. How we do this?.,.it's simple. We have number crunches that know the average failure rate of machines and cost to replace. We have so many clients that it actually is a shared cost. Just like car insurance.
**Plus Free Bonus Coupon!**
What happens after I purchase?
We put you in the systems and we send out your welcome package with the stickers so you can put on your server. The stickers will have the contact info you need if you have a problem. Once in the systems and your waiting period is over you can call or email us your support issues.
Where are all you located? How can I be sure you can service where I'm at?
Ok there's a couple different ways to answer this. Think of us like the NFL. We're in all major cities that have a NFL team. So chances are we can get to 90% or the location within 4 hours. Yes we so service outside all the cities including Canada and different countries. If your not sure just call or email us and we will give you a time frame that if you need someone to show up the expected wait time.
What if my System is out of warranty currently?
No problem...It doesn't matter if its 1 day out of warranty or 3 years out of warranty. If we support the system still you are good to go.
What Generation is my Server or Storage Unit.